"For our fans, there is going to be a new email address set up…so they have a special place to share issues they might encounter," Yow said. "Because what fans need will always matter."
This promise has come to fruition in the form of the Wolfpack Unlimited feedback tool on gopack.com. The tool, located under the "Contact Us" tab on the website, allows fans to submit feedback about the site, the Wolfpack online store or general questions about anything in the athletics department. These concerns are being taken seriously by all in the department, according to Yow.
"[The comments have] been great because some people have just had some bad information that we could explain," Yow said. "Some people have come up with good ideas that we’ve initiated because of them."
And through Labor Day, each concern has been addressed.
"We answer every question," Yow said. "We comment on everything that is said to us."
Athletics using fan response to improve gameday experience. Unless it ended up in my spam box and I missed it, this means I'm literally the only person who hasn't gotten a response to an inquiry. I'll keep pestering them about selling those sweet-ass soccer jerseys, though.
In all seriousness, this is really awesome. Kudos to Debbie Yow and the athletics department for following through.
